Call Center Agent

الوصف الوظيفي

Wave Company is seeking a Call Center Agent to handle customer inquiries and provide support. The role requires fluency in Kurdish and Arabic, and a high school diploma. Additional training in customer service is preferred.

الإعلان الأصلي

Company:  Wave Company Location: Italian Village 1, Villa No. B27, Erbil, Iraq About Wave Company At Wave Business Solution Company, we are committed to delivering excellence through innovative, results-driven solutions that exceed client expectations. With a focus on quality, sustainability, and continuous improvement, we foster strategic partnerships that generate lasting value. Job Summary: We are seeking an individual with solid experience in customer communications to join our team as a Call Center Agent. In this role, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring the highest levels of customer satisfaction through effective communication and excellent service. Key Responsibilities: Answer incoming phone calls and emails from customers in a professional and courteous manner. Provide information about the company’s products and services. Handle customer inquiries, complaints, and issues efficiently and with empathy. Record details of customer questions, complaints, and feedback using company systems. Escalate complex issues to the relevant departments or supervisors when needed. Follow up with customers to ensure issues are resolved and satisfaction is achieved. Meet performance targets such as call handling time, customer satisfaction, and issue resolution rate. Maintain a positive and professional demeanor at all times. Requirements: High school diploma or equivalent; additional training in customer service is preferred. Previous experience in call centers or customer service environments is an added advantage. Proficiency Kurdish (Sorani),  and Arabic, or Arabic only. Contract Type: Full-time: 7 hours per day, including a 40-minute break. Salary: 400,000 IQD per month. Application Instructions - Qualified candidates are encouraged to submit their CV to [email protected] with the subject line: Call Center - Application Deadline: December 30, 2025 Please note that applications will be reviewed on a rolling basis, and the position may be filled before the stated deadline. Early applications are strongly encouraged. - We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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