Technical Support Engineer

الوصف الوظيفي

Technical support engineer needed at Daw Alfada Company to assist with FTTx configurations, troubleshoot Huawei/ZTE devices, and support network stability. Requires good communication skills and networking knowledge.

الإعلان الأصلي

Job Title: Technical Support Engineer Daw Alfada Company - شركة ضوء الفضاء is seeking a Technical Support Engineer to provide technical support to our B2B and B2C customers. The ideal candidate should have strong communication skills and the ability to troubleshoot and resolve technical issues. The Technical Support Engineer will work closely with the Sales and Engineering teams to ensure our customers receive the best service possible. Responsibilities: Provide technical support to our B2B and B2C customers via email, phone, or in-person visits to include via remote support software. GPON/EPON OLT Configuration Troubleshoot and resolve technical issues mainly related to OLTs and ONTs from different brands such as Huawei, ZTE, BDCOM, VSOL, and C DATA. Provide FTTx knowledge to customers and assist in the configuration of OLTs and ONTs. Maintain accurate records of customer interactions, transactions, comments and complaints using our customer management system. Escalate unresolved issues to appropriate internal teams. Keep up-to-date with product and industry knowledge to effectively support our customers. Collaborate with Sales and Engineering teams to ensure customer satisfaction. Requirements: Excellent communication skills in Arabic and English. Experience in providing technical support to customers. Strong problem-solving skills and the ability to troubleshoot technical issues. Experience working with OLTs and ONTs from different brands. Knowledge of TCP/IP protocols. Any related certifications are appreciated. To apply for this position, please send your resume to [email protected] or apply with Linkedin

معروض كما نشرته قناة المصدر. نحن نترجمه وننظّمه أعلاه.

المهارات

التفاصيل

القطاع

القطاع الخاص

مجال الشهادة

Communications or related

ساعات العمل

Flexible

التقديم عبر

البريد الإلكتروني

لغة الإعلان الأصلي

الإنجليزية

تاريخ النشر

18 أيار 2023

أضافها Nabu

9 أيار 2026