IT Helpdesk Engineer

الوصف الوظيفي

Hiring an IT Helpdesk Engineer with 1-2 years experience to troubleshoot, support, and document IT issues in Baghdad.

الإعلان الأصلي

Job Opportunity at Al-Sulaymaniyah Company Al-Sulaymaniyah Company is seeking a qualified (IT-Helpdesk Engineer) to join our team. Location: Baghdad. Qualifications: • Bachelor's degree in IT Engineering or any relevant department. • 1-2 years of experience as IT-Helpdesk. • Strong problem-solving skills and a proactive approach to resolving technical issues. • Excellent communication skills to effectively interact with users and provide support. Responsibilities: • Take ownership of IT incidents and service requests, troubleshooting and resolving issues promptly (Incident Management and Request Fulfillment). • Initiate the setup and configuration of client equipment and related devices. • Provide user support by diagnosing and resolving reported IT incidents. • Respond promptly to user inquiries regarding computer software and hardware issues. • Follow up with users to ensure that reported issues have been successfully resolved. • Document problem descriptions, troubleshooting steps, and resolutions in a systematic manner. • Communicate recurring problems to management for further analysis and resolution. • Maintain up-to-date knowledge of system information, changes, and updates. • Read technical manuals, consult with users, or conduct remote computer diagnostics as needed. • Develop training materials and procedures to enhance user understanding of IT tools and processes. • Conduct training sessions for users in accordance with established policies. Application: If you are interested, kindly submit your CV to: [email protected] Please include the Vacancy name in the subject line of the email (IT-Helpdesk Engineer).

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