Senior Order Management Agent

الوصف الوظيفي

Responsible for coordinating e-commerce order operations, monitoring fulfillment and delivery performance, and supporting the Order Management team. The role also includes reporting, escalation of incidents, and coordination between branches, drivers, and Customer Care.

الإعلان الأصلي

*Job Vacancy – Senior Order Management Agent Department: E-commerce Location: Baghdad, Iraq Al-Taawon Company is looking for a Senior Order Management Agent to coordinate daily e-commerce order operations, monitor order fulfillment and delivery performance, support the Order Management team, and ensure smooth coordination between branches, drivers, and Customer Care. Key Responsibilities: • Monitor orders from placement to delivery, ensuring timely assignment, preparation, and fulfillment. • Coordinate driver assignments and follow up on delays, rejected orders, and delivery issues. • Communicate with branches to resolve order preparation delays, missing items, and stock discrepancies. • Support and guide Order Management Agents (OMAs) and ensure proper operational coverage across shifts. • Monitor operational KPIs, prepare daily performance reports, and recommend improvements. • Resolve routine operational issues and escalate critical incidents to the Operations Supervisor or Operations Manager. Requirements: • Bachelor’s degree in any related field. • 2–3 years of experience in e-commerce, order management, logistics, or delivery operations. • Previous experience in team coordination or a senior operational role is an advantage. • Strong leadership, communication, problem-solving, and analytical skills. • Proficiency in Microsoft Excel and experience with operational dashboards or order management systems. • Ability to work under pressure, manage multiple priorities, and make timely decisions. How to Apply: Interested Candidates are invited to send their CV to [email protected] with the subject line “Senior Order Management Agent”.

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