Quality Auditor

الوصف الوظيفي

Monitor and audit customer service calls and chats, provide feedback and coaching, and report on quality performance. Requires fluent English and Arabic; familiarity with Freshdesk and other CRM tools is a plus.

الإعلان الأصلي

Job Title: Quality Auditor– Customer Service Language:Fluent English Location: Baghdad , Zayouna Employment Type: Full-time Job Summary: We are looking for a Quality Auditor to ensure that our customer service team delivers high-quality support across all communication channels. The ideal candidate will have experience in customer service quality monitoring, auditing calls and chats, and coaching agents to improve performance. Key Responsibilities: • Monitor and audit call recordings to assess customer interactions. • Review and evaluate chat quality for both in-house agents and vendor teams. • Ensure agents follow scripts, company guidelines, and best practices. • Identify errors, compliance issues, and areas for improvement. • Provide constructive feedback and coaching sessions to agents. • Generate reports on quality performance and highlight trends. • Collaborate with the training team to enhance customer service standards. • Work with support teams to ensure CRM and customer service tools function properly. Requirements: 1-3 years of experience in customer service, quality Auditor , or audit. Fluent in English, Arabic (spoken and written). Familiarity with Freshdesk, and other CRM tools is a plus. Strong analytical skills with attention to detail. Ability to provide clear feedback and coaching to agents. Excellent communication and organizational skills. How to apply If you meet these requirements, please send your updated CV to [email protected] Make sure to write (Quality Auditor – Customer Service – Baghdad) in the subject line

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