Ittisali Outsource · أربيل
12 كانون الثاني 2023
Searching for a technical support representative with 4+ years of experience, strong English skills, and CCNA certification is a plus. Support includes onsite, remote, and email troubleshooting.
Hello there! This is Walid Ibrahim, customer care team leader at Ittisali Outsource company. We are looking for four IT Help Desk Agents. Do you wanna join our amazing team and be a part of our lovely family!. Well all you have to do is reading the job description and focus on English proficiency point and apply by sending your resume via the email down below. Position Summary: The primary role of a Technical Support Rep to supervise an array of technical projects related to the composition, maintenance, and support of Far Out Solutions. The Technical Support Rep provides the second level of backing to the end-users by handling service requests that have been escalated by lower tiers. Support will be catered onsite, remotely, over the phone or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to evaluate existing systems and make proactive endorsements for improvements. Establish, cultivate, and carry out all systems, applications, and networking configurations. The position includes the reinforcement of various desktop, laptop, local, and network printers and other units. Required Qualifications: • 4+ years recent computer, server, and network troubleshooting experience • CCNA Certificate is a plus • Excellent English skills both oral and written • Must be resourceful and able to take initiative in a dynamic environment • Ability to effectively and efficiently troubleshoot technical problems • Advanced knowledge of current Microsoft desktop and server operating systems • Advanced knowledge of Exchange, SharePoint, and other server applications • Advanced knowledge of computer and server hardware • Familiarity with network troubleshooting, Office 365, router configuration • Professional customer service skills • Ability and willingness to work in an environment providing 24x7x365 support Essential Duties: • Provides resolution for escalated service tickets • Works with clients to evaluate and solve technical problems • Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes • Configures and supports internal and/or external networks • Develops and maintains all systems, applications, security, and network configurations • Troubleshoots network performance • Recommends upgrades, patches, and new applications and equipment • Maintains a log of completed work using an incident-tracking application • Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions [email protected]
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