SAS Automotive Service · كركوك · دوام كامل
1 تشرين الثاني 2021
SAS Automotive Service Company is hiring a Service Advisor in Kirkuk. Responsibilities include greeting customers, managing vehicle documentation, providing cost estimates, and ensuring a clean and organized reception area.
We are hiring! SAS Automotive Service Company is looking to hire great talents within the Service department to cover the Service Advisor role in Kirkuk, as in the below Requirements: Overall Objective of the Job The Service Advisor is responsible for welcoming the customers and promoting a professional and efficient service image, liaising with them to ensure their requirements are met at a fair price and on time, and keep them updated with the details of the maintenance work and billing information. Key Responsibilities: · Greets the customers and interprets their service needs. · Ensures the readiness of all documents related to the vehicle in terms of license and insurance before the examination for the vehicle. · Informs the customer about the estimated cost and ensures his approval before proceeding with the repair process. · Ensures all relevant information is clearly and correctly recorded on the Job Card. · Ensures that old or replaced parts are in the vehicle, clean, and uncluttered. · Responds to telephone service queries in an informative and professional manner. · Ensures Reception area is always maintained clean and tidy. · Ensures that instructions on Job cards are clear, concise, and informative in order to be easily interpreted by the technician. · Interprets any relevant warranties and ensure customers are aware of their rights. · Liaises with Workshop Controller to plan future appointments and ensures optimum shop loading. · Maintains good knowledge of SAS’s products and services, prices, promotions, and any other detail to be informed to customers. · Maximizes service sales and profitability by using professional sales techniques. · Records customer requirements and details accurately. · Records vehicle details and service histories accurately. · Ensures customer awareness of all products and services available. · Ensures account customers have sufficient credit to enable all work advised to be carried out as agreed. · Ensure all cash sales are charged and money collected on completion of work · Performs any related task as requested by the direct supervisor. Job Requirements: · Bachelor’s Degree in Business Administration/ Auto engineering or a related major. · Minimum 3 years of experience in any related position. If you are interested and you have the required competencies, please apply your CV on ([email protected]) titling your email with (Service Advisor- Kirkuk)
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