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American University of Kurdistan · Duhok
Providing technical assistance to staff and students, troubleshooting, maintaining computer systems and equipment, onboarding new users, and managing inventory.
Help Desk Assistant/Information Technology Job Title: Help Desk Assistant/Information Technology Institution: The American University of Kurdistan Location: Duhok, Autonomous Kurdistan Region, Iraq Job Type: Full Time Posting Date: September 20, 2021 Closing Date: October 30, 2021 Salary: Competitive and Commensurate with experience RESPONSIBILITIES Serve as the first point of contact for Staff and Students seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by Staff and Students. Direct unresolved issues to the next level of support personnel. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by Staff and Students to the appropriate internal team. Identify and suggest possible improvements on procedures. Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, smartboards, and related equipment (monitor, keyboard, mouse, hard drive, etc.). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. REQUIREMENTS Tech savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, Printers and other tech products. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent communication skills. Bachelor or diploma in IT, Computer Science, or relevant field. Experience at least two years in Computer science knowledge. APPLICATION PROCESS: The search committee will begin a review of applications immediately and continue work until an appointment is made. To assure full consideration, include a letter of interest, analysis of qualifications, and curriculum vitae. Applications and nominations should be sent electronically with the subject “Help Desk Assistant/Information Technology” to the Human Resources ([email protected]). #All_Kurdistan_Jobs
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Technical / Hard Skills
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Active roles
2
Total posted
28
Hiring since
2021-04
Hiring in Duhok, Erbil, Sulaymaniyah
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