Mirsal Zayouna · بغداد · دوام كامل
11 تموز 2026
Manage and maintain vendor relationships, respond to inquiries, coordinate with departments, monitor performance, and ensure customer satisfaction.
Job Vacancy Customer Care Key Account (Vendor Support) Company: Mirsal Zayouna Location: Baghdad – Zayouna Employment Type: Full-time (8 working hours/day, 6 days/week) Mirsal Zayouna is looking for motivated, customer-oriented professionals to join our team as Customer Care Key Account (Vendor Support). We are hiring for both Junior and Senior levels. Available Levels * Junior: 1–3 years of relevant experience. * Senior: 3–5 years of relevant experience. Key Responsibilities * Manage and maintain strong relationships with assigned vendors (Key Accounts). * Respond to vendors’ inquiries, requests, and complaints in a professional and timely manner. * Coordinate with internal departments to ensure efficient issue resolution. * Monitor vendors’ performance and service quality. * Follow up on pending cases and ensure timely closure. * Prepare reports and maintain accurate records. * Ensure a high level of customer satisfaction through effective communication and support. Requirements * Bachelor’s degree in Business Administration or a related field. * Relevant experience according to the required level. * Good command of English (written and spoken). * Proficiency in Microsoft Office applications (especially Excel, Word, and Outlook). * Excellent communication and interpersonal skills. * Strong problem-solving and conflict-resolution abilities. * Good organizational and time management skills. * Ability to work under pressure and manage multiple priorities. * Attention to detail and commitment to delivering high-quality service. Salary Salary will be determined based on experience, qualifications, and competency. How to Apply Interested candidates are invited to send their CV to: [email protected] Only shortlisted candidates will be contacted.
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