Service Advisor

الوصف الوظيفي

The role involves inspecting machines, managing job cards, following up on job progress, and handling warranty cases. Reports and service records must be prepared and maintained.

الإعلان الأصلي

💼 فرصة عمل جديدة Position Title: Service Advisor Location: 8km Kirkuk Road, Erbil, Iraq Key Responsibilities: • Inspect machines and document their condition before and after service. • Create and manage job cards, ensuring all details are accurately recorded. • Monitor job progress and follow up until completion. • Communicate with customers regarding service requirements, estimates, and approvals. • Verify equipment warranty status and coordinate with warranty administrator to process warranty claims accurately. • Ensure all warranty service cases are properly documented and submitted. • Ensure timely invoicing and job closure. • Track and monitor mobile equipment, including TMS (Telematics Monitoring System) controllers. • Follow up on scheduled maintenance and ensure compliance. • Check active fault codes and coordinate with technicians for resolution. • Verify machine location, maintenance status, and overall health. • Prepare and submit reports, including: Job completion reports and Invoice reports • Maintain accurate service records in the company’s administrative system. Qualifications & Skills: • Diploma Degree in Mechanical/Automotive Engineering or related field. • Prior experience in service advising, or equipment maintenance. • Strong knowledge of heavy equipment/machinery and warranty processes. • Proficiency in service management software (ERP, TMS, or similar). • Excellent communication and customer service skills. • Analytical mindset with attention to detail. • Ability to multitask and manage deadlines efficiently. Send your CV to: [email protected] with the subject line: Service Advisor - Erbil ━━━━━━━━━━━━━━ 🔎 المزيد من وظائف العراق عبر Ta3een 📢 @ta3eencom

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