Retail Customer Service Trainer

الوصف الوظيفي

Design and deliver practical customer service training for 15 sales employees, with assessment, coaching, a follow-up session, and a final report.

الإعلان الأصلي

💼 فرصة عمل جديدة Job Opportunity | Freelance Retail Customer Service Trainer Darjah HR Services is looking for an experienced Freelance Trainer to deliver a Retail Customer Service Training Program on behalf of a specialized retailer of medical uniforms and supplies in Baghdad. Location: Baghdad, Iraq Work Type: Freelance / Project-Based Training Format: On-site Target Audience: 15 Sales Employees Compensation: Fixed Fee for the Training Assignment About the Assignment: The trainer will be responsible for designing and delivering a practical training program to improve employees' customer service and sales skills, including customer reception, understanding customer needs, product recommendations, and handling objections and complaints. Key Responsibilities: - Assess employees' skill levels before and after the training. - Design and deliver practical training sessions for 15 employees in two groups. - Conduct role-play exercises and on-the-job coaching. - Evaluate training effectiveness and employee performance. - Conduct a follow-up session approximately 30 days after the main training. - Prepare a final report covering results and recommendations. Requirements: - At least 3 years of experience in training sales or customer service staff in retail or hospitality. - Practical experience in direct sales and customer handling. - Experience in training assessment and performance evaluation. - Experience in fashion, footwear, or medical retail is preferred. - Strong presentation, communication, and practical training skills. - Fluent Arabic; familiarity with the Iraqi dialect is preferred. - TOT certification and good English are an advantage. - Availability to deliver the full training assignment on-site in Baghdad. Additional Information: - Freelance, project-based assignment (not full-time employment). - Fixed compensation for the complete training assignment. - Applicants of all nationalities are welcome. - Travel expenses will be covered for candidates based outside Iraq. To Apply: Link: https://careers.darjah-iq.com/careers/job/a85142d0-aeef-454f-9a8e-1822b9332e18 Email: [email protected] Email Subject: Freelance Retail Customer Service Trainer Only shortlisted candidates will be contacted. ━━━━━━━━━━━━━━ 🔎 المزيد من وظائف العراق عبر Ta3een 📢 @ta3eencom

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