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See similar open jobsHeartland Alliance · Kirkuk
Jan 27, 2022
Support installation, operation, and maintenance of computer networks for a social organization. Requires a bachelor's degree and 2-3 years of experience.
Position Title: IT Assistant Position Type: Reports To: Admin and Operation Director Location: Kirkuk Application Closing Date: January 5, 2022 About Heartland Alliance International Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change. In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations. Position Summary An IT Assistant helps to install, operate, and maintain computer networks and communication systems. IT Assistants are certified professionals, usually with a bachelor's degree in the subject. The IT Assistant provide solutions to technical problems for HAI staff in Kirkuk. Essential Duties and Responsibilities · Tier 1 & 2 IT support delivery · Assist and support incoming help incident/request from end-users via the IT helpdesk ticketing systems, email, telephones in a courteous manner. · Assist the onsite IT & Database officer to apply diagnostic utilities to aid in troubleshooting, also manage and maintain IT inventory, log all support issues to the IT service desk portal. · Prioritize and schedule problems, escalate problems (when required) to the IT Officer for further assistance/ resolution. · Assist in Record, track, and document the helpdesk request problem-solving process, including all successful and unsuccessful decision made, and action taken, through to final resolution · Perform post-resolution follow-up requests, perform quarterly preventative maintenance, including checking and cleaning of workstations, printers, scanners and other peripherals. · Assist to perform hands-on fixes at the desktop and laptop level, including installation and upgrades of software and hardware, general system installation and monitor anti-virus software. · Any other duties as may be assigned · Tier 1 & 2 IT support delivery · Assist and support incoming help incident/request from end-users via the IT helpdesk ticketing systems, email, telephones in a courteous manner. · Assist the onsite IT & Database officer to apply diagnostic utilities to aid in troubleshooting, also manage and maintain IT inventory, log all support issues to the IT service desk portal. · Prioritize and schedule problems, escalate problems (when required) to the IT Officer for further assistance/ resolution. · Assist in Record, track, and document the helpdesk request problem-solving process, including all successful and unsuccessful decision made, and action taken, through to final resolution · Perform post-resolution follow-up requests, perform quarterly preventative maintenance, including checking and cleaning of workstations, printers, scanners and other peripherals. · Assist to perform hands-on fixes at the desktop and laptop level, including installation and upgrades of software and hardware, general system installation and monitor anti-virus software. · Any other duties as may be assigned · Tier 1 & 2 IT support delivery · Assist and support incoming help incident/request from end-users via the IT helpdesk ticketing systems, email, telephones in a courteous manner. · Assist the onsite IT & Database officer to apply diagnostic utilities to aid in troubleshooting, also manage and maintain IT inventory, log all support issues to the IT service desk portal. · Prioritize and schedule problems, escalate problems (when required) to the IT Officer for further assistance/ resolution. · Assist in Record, track, and document the helpdesk request problem-solving process, including al…
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