Front Office Agent

Overview

Front Office Agent at SHahan is based in Duhok. It is offered as a full-time position in the Private sector.

Original posting

📢 Shahan Company is Hiring – Duhok 🔹 Position: Female Front Office Agent 🏨 Hotel: DDK Collection Hotel 📍 Location: Duhok – Shahan Tower 🕒 Employment Type: Full-Time 📌 Job Profile: The Front Office Agent is a key ambassador of the hotel, responsible for delivering exceptional guest service from arrival to departure. The role requires professionalism, efficiency, and a passion for hospitality while maintaining 5-star service standards. 🛠 Key Duties & Responsibilities: Guest Services: • Welcome guests in a professional and friendly manner • Handle check-in and check-out procedures efficiently • Provide information about hotel services and local attractions • Handle guest requests and complaints professionally • Anticipate guest needs and personalize service Front Office Operations: • Manage reservations, room assignments, and availability (PMS) • Handle billing, cash, and card transactions accurately • Maintain records, logs, and reports • Coordinate with housekeeping, engineering, and other departments Communication & Coordination: • Answer calls and direct them appropriately • Communicate guest preferences and requests • Ensure smooth shift handovers • Maintain clear communication with the team Standards & Compliance: • Follow hotel policies, SOPs, and safety procedures • Maintain professional appearance and grooming standards • Ensure confidentiality of guest information 🎓 Qualifications & Requirements: Education & Experience: • Bachelor’s degree required • Experience preferred (fresh graduates may be considered) Languages: • Fluency in English, Kurdish, and Arabic (required) • Additional languages are an advantage Technical Skills: • Knowledge of PMS systems • Basic computer skills (MS Office, email) • Strong numerical accuracy 💡 Skills & Competencies: • Excellent customer service skills • Professional and confident attitude • Ability to multitask under pressure • Strong problem-solving skills • Team player with flexibility 👤 Working Conditions: • Shift-based (morning / afternoon) • Fast-paced environment • Requires standing for long periods 💰 Salary: To be determined 📩 How to Apply: Send your CV to: 📧 [email protected] 📌 Subject: Front Office Agent - DDK Collection Hotel 🚶 Walk-in Interviews: Visit DDK Collection Hotel – Shahan Tower 📌 Applications are reviewed on a rolling basis #All_Kurdistan_Jobs

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Skills