Hrins Hilal Al-Rafidain · Baghdad · Full-time
Jul 29, 2025
Hiring a customer care manager for a telecommunications services company in Baghdad, with at least 3 years experience managing customer service teams.
We're Hiring: Customer Care Manager – BaghdadHrins Hilal Al-Rafidain for FTTH Services is seeking a skilled and motivated Customer Care Manager to lead its customer service operations in Baghdad. 📍Location: Baghdad, Iraq🏢Company: Hrins Hilal Al-Rafidain – FTTH Sector 🕘Employment Type: Full-time Key Responsibilities: Manage and lead the customer care and call center teams. Ensure high-quality customer service and satisfaction across all channels. Handle escalated issues and implement solutions to improve service delivery. Set and track KPIs to maintain top performance. Collaborate with other departments (technical, operations, sales) to enhance the customer experience. Requirements: Minimum 3 years of experience in managing customer service or call center teams. Strong leadership and communication skills. Familiarity with CRM systems and Microsoft Office tools. Fluent in Arabic and English (written and spoken). Ability to work in a fast-paced, high-pressure environment. Preferred Qualifications: Background in telecommunications or FTTH services. Bachelor's degree in Business Administration or a related field. 📩To apply, please visit the following link: (https://ftthodoo.hrins-net.iq/jobs/detail/customer-care-manager-289)https://ftthodoo.hrins-net.iq/jobs/detail/customer-care-manager-289
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Technical / Hard Skills
Soft Skills
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