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Call Center Agent

Harlem Group · Erbil · Erbil

Private
⏱️ 1 year📅 Jun 15, 2026

Market rate · Customer Service in Erbil

575KIQD/month median· typical range 500K–700K · 40 postings
See full salary benchmarks →

Job Description

Customer service role handling inquiries, complaints, scheduling, and follow-up in an automotive customer service environment at Harlem Group.

Original posting

📢 Harlem Group is Hiring – Call Center Agent 📍 Location: Erbil About the Role: Harlem Group is seeking a professional and customer-focused Call Center Agent to serve as the first point of contact for customers. The role involves delivering high-quality customer service, handling inquiries, resolving complaints, and ensuring an excellent customer experience across our automotive brands: Jeep, Dodge, Chrysler, Ram, Jetour, and Soueast. --- Key Responsibilities: • Handle incoming calls in a timely and professional manner • Respond to customer inquiries regarding vehicles, services, pricing, and promotions • Record and update customer data accurately in the CRM system • Resolve customer complaints or escalate when necessary • Schedule test drives and service appointments • Follow up with customers on inquiries, appointments, and feedback • Collaborate with the CRM & Sales teams to ensure smooth service processes • Maintain knowledge of vehicle inventory, new models, and service updates • Achieve daily, weekly, and monthly performance targets • Perform other related duties as assigned --- Requirements: • Diploma or Bachelor’s degree • Minimum 1 year experience in customer service or CRM role (preferred) • Fluency in Kurdish and Arabic is required (English is an advantage) • Strong communication and listening skills • Good problem-solving and customer service abilities • Familiarity with CRM systems and MS Office tools --- What We Offer: • Competitive salary based on experience and skills --- 📩 How to Apply: Interested candidates are invited to send their CV to: [email protected] #All_Kurdistan_Jobs

Shown as published by the source channel. We translate and structure it above.

Technical / Hard Skills

Technical / Hard Skills

CRM systemsMS Office

Soft Skills

CommunicationProblem-solvingCustomer Service

Details

Source
allkurdistanjobs
Language
mixed

This listing is aggregated from public sources (allkurdistanjobs). We are not the hiring employer — apply directly with the company, and never pay anyone a fee to get a job.

About Harlem Group

Active roles

21

Total posted

35

Hiring since

2025-08

Hiring in Baghdad, Erbil, Duhok

All jobs from Harlem Group →

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