Faruk Medical City · Sulaymaniyah · Full-time
Jul 19, 2026
Supervise IT support team, manage service desk operations, ensure support quality, and contribute to process improvements at Faruk Medical City in Sulaymaniyah.
IT Client Support Supervisor Faruk Medical City is seeking an experienced IT Client Support Supervisor to lead the delivery of reliable, high-quality IT support services across the organization. The successful candidate will oversee the IT Client Support team, ensure efficient service desk operations, drive continuous improvement initiatives, and deliver exceptional end-user support while maintaining agreed service levels. Key Responsibilities: - Lead and supervise the IT Client Support team, ensuring high-quality and timely support for end users. - Oversee daily service desk operations, manage incident resolution, and handle complex technical issues. - Mentor and develop team members while promoting a customer-focused service culture. - Collaborate with infrastructure and application teams to resolve escalated issues and support IT projects. - Manage IT assets and ensure accurate inventory and lifecycle management. - Identify opportunities to improve support processes through automation and innovative technologies. - Monitor service performance, ensure compliance with service level agreements (SLAs), and drive continuous improvement. Requirements: - Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. - Minimum of 4 years of supervisory experience in IT Client Support, Service Desk, or End-User Support. - Strong technical knowledge of Microsoft Windows, Microsoft 365, Active Directory, hardware support, and networking fundamentals. - Excellent leadership, troubleshooting, communication, organizational, and customer service skills. - Proficiency in written and spoken English is required. - ITIL Foundation or other relevant IT certifications are an advantage. Location: Iraq, Sulaymaniyah How to apply: Please send your resume to [email protected] with the position title in the subject line of the email #All_Kurdistan_Jobs
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