Erbil
Oct 17, 2026
The role includes managing customer communication, maintaining CRM records, and providing reception and administrative support. Experience in the industrial or heavy machinery sector is preferred.
We’re Hiring! Position: CRM & Receptionist Location: Erbil, Iraq We are looking for a professional and customer-focused CRM & Receptionist to manage customer communication, maintain accurate CRM records, and provide professional reception and administrative support. Responsibilities: Welcome and assist visitors and customers professionally. Answer and direct incoming calls and customer inquiries. Manage and update customer information in the CRM system. Follow up on customer inquiries, requests, and service needs. Coordinate with the Sales and Spare Parts teams to ensure timely customer support. Maintain accurate customer records and follow-up activities. Prepare CRM and customer follow-up reports. Collect and record customer feedback. Support general reception and administrative tasks as required. Requirements Bachelor’s degree in Business Administration, Management, or a related field. 2–3 years of experience in CRM, customer service, reception, or a similar role. Experience in the industrial or heavy machinery sector is preferred. Fluency in Kurdish, Arabic, and English. Good knowledge of Microsoft Office and CRM software, preferably Odoo. Excellent communication and interpersonal skills. Strong organizational and follow-up skills. Professional appearance and a customer-service-oriented attitude. Send your CV to [email protected] with the subject line: CRM & Receptionist – Erbil
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Technical / Hard Skills
Soft Skills
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