GigaNet for Internet and Information Systems · Baghdad · Full-time
Posted Nov 17, 2025
GigaNet is seeking a Call Center Agent to manage the verification cycle of electronic invoices. The role involves outbound calls, data verification, and coordination with the Back Office team to finalize payment requests. Strong communication and accuracy are required.
🔶 #فرصة_عمل في #بغداد 🔶 🔸الوظيفة: Call Center Agent 🔸اسم الشركة او المؤسسة: GigaNet for Internet and Information Systems The Call Center Agent is responsible for managing the full verification cycle of electronic invoice requests through outbound calls. This includes verifying information with the initial client, confirming data with the end user, accurately documenting all details, and coordinating with the Back Office team to finalize the request for payment. The role ensures high-quality communication, accurate data handling, and timely processing to support a smooth and efficient billing workflow. Key Responsibilities: • Conduct outbound calls to the initial client to verify their electronic invoice request. • After completing the initial verification, make a follow-up call to the end user to confirm all data included in the electronic invoice. • Upon completing both verification steps, transfer the request to the Back Office team to finalize the process and proceed with payment. • Record all customer feedback and verification details accurately in the system. • Identify, document, and escalate any service issues or discrepancies to the relevant departments for resolution. • Follow up with customers when necessary to ensure pending issues are resolved in a timely manner. • Maintain a high level of professionalism, accuracy, and call quality during every interaction. • Achieve daily and monthly call performance targets in line with department KPIs. • Ensure the confidentiality, integrity, and accuracy of all customer information handled. Qualifications: • Bachelor’s degree. • Previous call center or customer service experience is an advantage. • Strong verbal communication and customer-handling skills. • Ability to work shifts and manage time effectively. • Basic computer and data-entry skills. 🔸 للتقديم: Please send your CV to the following email addresses and make sure to mention the job title in the subject line: [email protected], [email protected] فرصتكم ويانة أكبر 🧡
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Technical / Hard Skills
Soft Skills
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