RIGT · Full-time
Dec 5, 2022
Rigt Company is hiring a Customer Service Representative to manage customer inquiries and ensure satisfaction. Minimum 1 year of experience in customer service is required. Native Kurdish, excellent Arabic, and English skills are mandatory.
Send an email to: [email protected] Subject: CSR Job title: Customer Service Representative Purpose of the Position As a Customer Service Representative, you are a primary point of contact with customers. Your responsibilities are managing customer service inquiries and identifying and assessing customer needs to achieve satisfaction. Key Responsibilities & Duties • Maintaining a positive and professional attitude toward customers at all times. • Having full knowledge about products and services. • Ensuring that customers are satisfied with the products and services provided • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. • Receiving and placing customer service telephone calls. • Implementation of promotion criteria as planned. • Keeping records of customer interactions, transactions, comments, and complaints. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. Qualifications • Minimum 1 year experience in working in customer service • A highly organised, flexible personality with great attention to detail • Native Kurdish, excellent in Arabic and English. • Ability to stay calm when customers are stressed or upset.
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Technical / Hard Skills
Soft Skills
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