Medyadc · Erbil · Full-time
Mar 29, 2026
Responsible for improving patient experience and service quality in a healthcare setting. Duties include monitoring service quality, handling feedback, tracking KPIs, conducting audits, and supervising a team. Requires a bachelor's degree in healthcare or business, relevant experience, and strong Excel and Looker Studio skills.
📢 Job Vacancy: Patient Experience Supervisor 📍 Location: Erbil – 60 Meter Road 🕒 Hours: 40 hrs/week 📊 Reports to: Strategy & Planning Manager 🏥 Role Summary Responsible for improving patient experience and service quality across all departments, ensuring high standards of care and efficient operations. 🔑 Key Duties Monitor service quality and patient journey Handle feedback, complaints, and follow-ups Track KPIs (satisfaction, wait times, etc.) Conduct audits and support improvements Supervise team and deliver training 🎓 Requirements Bachelor’s in Healthcare, Business, or related field Relevant experience in similar role Strong skills in Excel & Looker Studio Fluent English (Kurdish & Arabic are a plus) 💼 Skills Leadership & problem-solving Data analysis & reporting Ability to work in a fast-paced environment 📩 Apply Send your CV to: [email protected] Subject: Full Name – Patient Experience Supervisor #All_Kurdistan_Jobs
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