MenaCalls Contact Center · Erbil · Full-time
Mar 15, 2026
Lead and develop a team of CRM and Sales Representatives to achieve sales targets, ensure data accuracy, and improve customer satisfaction and operational efficiency.
🚀 Leadership Opportunity | CRM & Sales Team Leader 📍 Erbil, Iraq | 🏢 MenaCalls Contact Center | MenaCalls Contact Center is seeking a results-driven CRM & Sales Representative Team Leader to lead a high-performing team within our Projects in Erbil. This role is ideal for a dynamic leader with a strong background in sales operations, CRM management, and call center performance optimization who is passionate about driving results while developing people. 🌟 About the Role As a Team Leader, you will play a key role in leading, coaching, and developing a team of CRM & Sales Representatives, ensuring the highest standards of customer engagement, operational efficiency, and sales performance. You will work closely with management to implement strategies that improve conversion rates, customer satisfaction, and overall team productivity. 🔹 Key Responsibilities • Lead and motivate a team of CRM & Sales Representatives to achieve and exceed targets • Monitor and improve team performance, call quality, and sales conversion rates • Ensure accurate CRM data management, reporting, and follow-up processes • Conduct regular coaching sessions, performance reviews, and skill development training • Identify opportunities to improve customer experience and sales effectiveness • Collaborate with management to enhance campaign performance and operational efficiency 📊 Performance KPIs Success in this role will be measured through: • Achievement of team sales targets and conversion rates • High CRM data accuracy and reporting compliance • Maintaining strong Quality Assurance (QA) performance scores • Continuous improvement in Customer Satisfaction (CSAT) • High levels of team productivity, attendance, and engagement • Reduction in customer complaints and escalations • Development and improvement of individual agent performance metrics ✅ Candidate Profile We are looking for a professional who brings: • Proven experience in sales leadership, CRM management, or call center supervision • Strong leadership, coaching, and team development skills • Excellent communication and problem-solving abilities • Experience with CRM systems, reporting tools, and performance analytics • Fluency in Kurdish, Arabic, and English • Strong analytical, reporting, and organizational skills • Proficiency in call center platforms and Microsoft Office 🌱 Why Join MenaCalls? • Work with a growing and dynamic contact center organisation • Opportunity to lead and develop a high-performing team • Supportive and collaborative work environment • Opportunities for career development and leadership growth 📩 How to Apply Interested candidates are invited to send their CV to: [email protected] 📌 Subject Line: “CRM & Sales Representative Team Leader” Join MenaCalls Contact Center and be part of a team delivering exceptional customer experiences #Hiring #TeamLeader #SalesLeadership #CRM #CallCenter #ErbilJobs #KurdistanJobs #MenaCalls
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