Gateway ICT Solutions · Erbil · Kurdistan
Dec 12, 2022
Gateway ICT Solutions seeks a contact center agent for inbound and outbound calls, customer inquiries, issue resolution, and survey data collection. Apply via email with CV.
CUSTOMER SERVICE AGENT Work Location: Azmar Rd47001 As Sulaymaniyah, Iraq Job type: Shifts-time. JOB DESCRIPTION An SK Taxi Company Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial outcalls. Their responsibility is to respond to incoming calls from the customers to take their taxi booking details, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the Company's taxis, drivers, and services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data. Duties and Responsibilities Answering phones from customers professionally and getting full details of customer booking and processing it to send it to the nearest driver. Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding booking a taxi and customer service problems. Providing customers with the company's service and information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating, and coordinating with internal departments. Other duties may be assigned. Requirements: Open availability: shifts time working 2 years of experience in customer service. Experience in dealing with the public. Excellent communication skills, including verbal with proper grammar. Ability to work with others in a close manner. Good computer skills. Good multi-tasking skills. Skills and Specifications. fluent Kurdish. fluent Arabic. English is preferred. Expert in related computer systems and mobile applications. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality. Education bachelors degree, high diploma, or equivalent. To application send your resume to this email below [email protected] Or WhatsApp: 07704064464
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Technical / Hard Skills
Soft Skills
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