Savana · Erbil · Full-time
Sep 24, 2024
Customer support role at Savana in Erbil focusing on managing customer inquiries via social media platforms like Facebook, Instagram, Twitter, and WhatsApp. Requires fluency in English and basic support experience.
Job Title: Customer Support Representative (Social Media Messaging) Location: Erbil, Iraq Job Type: Full-Time Company Overview: Savana is committed to delivering top-tier women fashion to our valued customers. We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Representatives, focusing on social media messaging. Job Description: As a Customer Support Representative at Savana, you will be responsible for managing customer interactions through various social media platforms. Your role will involve promptly addressing inquiries, resolving issues, and ensuring a positive experience for our customers, thereby upholding Savana’s reputation for excellence. Key Responsibilities: • Respond to customer messages on platforms such as Facebook, Instagram, Twitter and WhatsApp. • Efficiently resolve customer issues and complaints while maintaining a positive tone. • Provide accurate information regarding Savana’s products, services, and policies. • Escalate complex issues to the appropriate department or supervisor when necessary. • Stay informed about Savana’s products and company policies to ensure accurate and helpful responses. • Document and track customer interactions and feedback. • Work collaboratively with team members to enhance overall customer satisfaction. Qualifications: • Fluency in English, both written and spoken, is required. • *A minimum of 3 months of experience in customer support, ideally in social media messaging.* • Strong communication and interpersonal skills. • Ability to manage a high volume of inquiries efficiently. • Proficiency with social media platforms and messaging tools. • Excellent problem-solving skills and attention to detail. • Ability to work independently as well as part of a team. • A customer-centric approach with a genuine desire to assist customers. *• Must be a resident of Erbil, Iraq.* Preferred Qualifications: • Prior experience in a similar role within the same industry. • Familiarity with customer support software or CRM systems. Benefits: • Competitive salary • Opportunities for growth and professional development • A friendly and supportive work environment How to Apply: Interested candidates are invited to send their resume and a cover letter highlighting their relevant experience to [email protected] Please include “Customer Support Representative - Social Media” in the subject line of your email.
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Technical / Hard Skills
Soft Skills
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