Al-Uroush Automotive · Baghdad
Jul 30, 2023
Advise customers on services, communicate repair options, prepare work orders, and maintain high customer satisfaction standards for BMW.
Al-Uroush Automotive, BMW Importer in Iraq is looking for a Service Advisor for Baghdad Branch. Are you interested in working every day with one of the world’s most recognizable luxury brands? BMW is the Ultimate Driving Machine®️, and we’re seeking people who share the same passion and enthusiasm for our customers as they do for the BMW brand. Service Advisor Responsibilities: · Advise customers about necessary services for their general maintenance needs · Help identify the customer’s primary concern and also present other maintenance needs when appropriate · Communicate professionally and clearly about inspection results, then present corrective procedures and prepare a work order for needed repairs · Prepare repair orders showing time, cost, and labor estimates for service · Accurately describe the customer’s concern to the technician · Explain the work performed and the repair order charges to the customer · Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer · Establish and maintain professional relationships with the customers to encourage repeat and referral business · Maintain high customer satisfaction standards (CSI) · Perform federal, state, and manufacturer mandated recalls · Complete any training required by the manufacturer. BMW Service Advisor Qualifications: · 3 years of service experience · High-line, luxury automotive experience preferred · A valid driver's license and a good driving record, per company standards · An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience · Professional personal appearance · Excellent oral and written communication abilities · Process and detail-oriented with developed organizational skills Confident inability to work under pressure and prioritize. Please send your resume to [email protected]
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Technical / Hard Skills
Soft Skills
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