NEO Iraq · Baghdad · Full-time
Feb 15, 2023
Senior IT Engineer at NEO Iraq is based in Baghdad. It is offered as a full-time position in the Private sector. Applicants are expected to have a Bachelor's qualification, a background in IT, and 4-6 years of experience. Key skills include Hardware, Software, and Network. Benefits include Training. Working hours: 9am-5pm.
NEO Iraq is looking for #Senior #IT_Engineer – Baghdad Job Responsibilities • Serve as the first level of support for company internals who’s seeking • technical assistance over the phone, email or through tickets. • Perform software and hardware maintenance for the company equipment, • including but not limited to (Laptops, Desktops, Workstations, Printers, • Fingerprints, Network Switches, and Access Points, IP Phones, • Telepresence, Cameras, and CCTV related equipment). • Perform basic administration tasks like (Create, delete, modify users and • groups in identifying management systems). • Perform local and remote installations of devices such as CCTV equipment, • IP Phones, Telepresence, Workstations. • Troubleshoot and resolve technical issues related to company applications, • software, Hardware, attendance, cameras, access, VPN, Telephony, • email...etc. • Troubleshoot multiple variations of Internet connectivity, handling • multiple types of modems, routers, networking devices, GUI interfaces, and • administrative utilities. • Ensure Achievement of all Helpdesk metrics for ticket response and • closure e.g., Turnaround time, number of iterations before resolution etc. • Configure and troubleshoot email clients. • Install and configure various office network equipment. • Record events and problems and their resolution in the documentation system • Deploy physical servers in Data center locally and remotely. • Keep DCIM up to date. • Escalate unresolved issues to the Systems Administrators. • Manage IT Applications installations, desktop IT and software licenses. • Participate in a rotating shift to ensure full support. • Handle Ticket resolution and follow ups. • Ensure Adherence to IT Service Support function budgets. • Perform other duties required by direct manager If you are interested, please send your updated CV to [email protected]
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Technical / Hard Skills
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Benefits
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