Menacalls · Baghdad
Jan 28, 2024
Experienced candidate required to lead a customer service team, overseeing effective communication, team development, motivation, feedback, and ensuring customer satisfaction. Requires over 3 years of experience.
Menacalls is looking to hire experienced candidates for the position of #Customer_Service_Team_Leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below: * Communicate effectively with team members, ensuring the delivery of business information. * Take responsibility for the development of all team members, ensuring that their skills and knowledge are kept up-to-date and relevant. * Ensure that all team members comply with shift allocations and scheduled activities, enabling the achievement of contact center targets. * Conduct monthly 1-2-1 meetings with all team members, ensuring that constructive feedback is delivered on current performance levels. * Monitor customer contact, ensuring that team members receive feedback and areas for improvement are highlighted. * Motivate team members to achieve targets, contributing to organizational incentive and motivational activities. * Support team members in the improvement of their skills and abilities * Conduct regular team briefing sessions within agreed timescales, ensuring that all relevant information is cascaded to team members. * Conduct side-by-side coaching in order to ensure that key business targets are being achieved by all team members. * Develop and execute plan to ensure continuity of customer service process delivery in the event of unplanned absence of team members (including self) Qualifications for customer service team leader: * 3+ years’ experience as a Customer Service Representative or exceptional performance * A friendly and personable person who will strive to be part of the company. * Possesses awareness of potential business implications and makes decisions/recommendations appropriately. * Demonstrated ability to coach colleagues • Ability to work independently • * Develop and command respect for professional excellence • Foster Effective Teamwork and Collaboration • Understanding Customers – understand customers’ current needs. * Minimum 3 Years Experience Customer Service. * Minimum 2 Years proven experience as a Team Leader. If you are interested, Please send your CV with subject (Customer Service Team Leader) to: [email protected] #menacalls #contactcenter #callcenter #hiring #teamleader
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Technical / Hard Skills
Soft Skills
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