Cihan Rent a Car · Erbil
Posted Nov 12, 2026
Respond to and direct incoming calls, follow up on customer cases, request feedback, update call data, and compile call and KPI reports. The role requires fluency in Kurdish, Arabic, and English and at least one year of call center or CRM experience.
Position: CRM Specialist / Call Center Location: Erbil Gender: Female Cihan Rent a Car Company (Hertz International Franchise in Iraq), the franchise of the world’s leading rental car company, is looking for enthusiastic individuals to join our dynamic team in Erbil. If you are passionate about customer service, this is your chance to work with a global leader in car rentals! Duties and Responsibilities: * Respond to incoming calls and direct them to the relevant department. * Follow up on customer cases to ensure satisfaction and resolution. * Send emails to customers requesting feedback. * Reply to customer reviews and feedback on Google Business Pages and social media platforms. * Input daily call data into the company database. * Collect daily KPI reports from other branches. * Generate monthly reports on incoming and outgoing calls and compile the monthly KPI report. Qualifications: * Language Skills: Fluent in Kurdish, Arabic, and English. * Experience: Minimum of one year in a call center or CRM role. * Excellent communication skills. How to Apply: If you meet the qualifications, send your most updated CV to [email protected]. Please write “CRM Specialist/Call Center” in the subject line of your email. Don’t miss this opportunity to build your career with Hertz, the number one rental car company in the world! #All_Kurdistan_Jobs
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