Erbil · Full-time
Feb 9, 2023
Seeking a passionate female Front Office Team Leader to provide professional guest service, supervise front desk agents, and maintain communication between departments at a hotel in Erbil with at least 3 years of hotel experience and proficiency in English and Arabic.
Dear All, Looking for a passionate and dynamic female Front Office Team Leader to be provide professional and customer focused service to our beloved guests, ensuring that their stay will become a memorable experience, and the role will include key responsibilities such as: - Receive guests in a professional and friendly manner, satisfying guest expectations from arrival to departure. - Maintain effective communication with all related departments to ensure smooth service delivery. - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. - Maintain good working relationship with all Front Office Agents with particular emphasis on Front Desk Agents and guest services. - Supervise Front Desk Agent ensuring guests are taking care of in a professional and friendly manner. - Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries. - Verify all cashier closures of Front Office Agents on shift end for billing and attachment accuracy. - Ensure all guest registrations are completed and correspond with Opera PMS information. Qualification & Experiences: - Should have at least 3 years working in Front Office department with in a hotel. - Excellent written and spoken english and Arabic communication skills and knowledge in an additional language. - Strong interpersonal and problem solving abilities are essential. - Computer literate and previous experiences with Opera are an advantage. If you are interested please submit your CV by email or via whatsapp to the following: 07508010508 [email protected]
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Technical / Hard Skills
Soft Skills
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