Newroz Telecom · Erbil · Full-time
Jun 8, 2021
Newroz Telecom is seeking customer service agents to handle customer inquiries, create tickets, and manage telemarketing campaigns. Fluency in Kurdish, Arabic, and English is preferred.
ھەلی کار بۆ کارمەندی سەنتەری پەیوەندیەکان لە کۆمپانیای نەورۆز تیلیکۆم/ھەولێر Scope and General Purpose Agents are responsible for making outbound calls and answering customer’s questions, solving their problems, gathering survey data professionally, and responding to customer inquiries and complaints. 1- Specific Duties and Responsibilities: Receive calls from the customers and answer their queries. Create tickets for the customers about their issues or requests. Rise the critical cases to the department supervisor. Call back the customer when it is needed. Cover the telemarketing campaign if required. Handly any task which escalated from the supervisor. 2- Desired Skills & Experience: Preferred a Fresh graduate from any university or institute. Knowledge using Microsoft programs. Average typing speed and able to write in (Arabic & English). Now how to deal very well with the team and management. Able to talk on the phone, make notes on the computer, and check out details at the same time - multitasker. Excellent in communication skills, and work under pressure. Fluent in Kurdish, Arabic, and English is a plus. How to Apply: Kindly send your Resume with a cover letter stating your proven records of experience, to the below email: [email protected]
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Technical / Hard Skills
Soft Skills
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