Miswag · Baghdad · Full-time
Dec 2, 2024
The Junior Customer Service Associate will manage customer inquiries via phone, email, and social media. Responsibilities include resolving customer issues, documenting interactions, and providing product information. Strong communication and problem-solving skills are required.
🔶 #فرصة_عمل في #بغداد 🔶 🔸الوظيفة: Junior Customer Service Associate (Day Shift) 🔸اسم الشركة او المؤسسة: Miswag 🔸نوع التوظيف: Full-Time Job Summary: A Customer Service Associate manages customer concerns with the objective of maintaining and building positive customer relationships and interactions with Miswag. They interact directly with our customers to listen to concerns and resolve problems. A proactive customer service associate will anticipate customer questions and familiarize themselves with products and services to offer the best service and recommendations. 🔸المسؤوليات: - Respond Promptly and professionally to customer inquiries via telephone, social media, or email. - Processing and logging incoming calls. - Documenting customer interactions and compiling necessary documents. - Explain information clearly and simply in response to customer questions. - Assisting clients by demonstrating product use and addressing inquiries. - Use of positive language and anticipating customer needs. - Establish and maintain positive customer relationships. - Attention to detail and accuracy in providing information and solutions. 🔸المهارات والمتطلبات: - Bachelor’s degree - Good Arabic and English communication skills, both verbal and written. - Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner. - Strong problem-solving and decision-making skills, with the ability to prioritize tasks effectively. - Empathy and patience to handle challenging customer situations with professionalism and composure. - Ability to adapt to changing processes and systems and quickly learn new technologies. - Flexibility to work in shifts, including evenings, weekends, and holidays, based on business needs. - In-depth understanding of the company’s products or services - Strong listening skills - Flexible schedule to accommodate customer needs. 🔸 للتقديم: Apply Here (https://lnkd.in/dUqNgC5N) فرصتكم ويانة أكبر 🧡
Shown as published by the source channel. We translate and structure it above.
Technical / Hard Skills
Soft Skills
This listing is aggregated from public sources (thekhana). We are not the hiring employer — apply directly with the company, and never pay anyone a fee to get a job.