Ober Taxi · Full-time
Jul 7, 2024
This role involves facilitating driver registration and training on the Ober Taxi mobile application. Responsibilities include onboarding new drivers, verifying credentials, assisting with documentation, and conducting training sessions on app usage, safety procedures, and customer service.
Position: Registration and Training Officer Location: Job Type/Hours: Full-Time/8h Department: Reporting To: Job Level: Job Summary: This position will be responsible about driver’s (captain) registration and training on Obr Captain mobile application, who will play a crucial role in ensuring the smooth integration of new drivers into Ober Taxi platform. Key Responsibilities: • Driver Onboarding: o Facilitate the registration and onboarding process for the new drivers. o Evaluate and verify the vehicle status and categorize it in accordance with company policies. o Verify new driver credentials, licenses, to ensure compliance with company policies. o Assist new drivers in completing the necessary documentation and profile setup. o Assist new drivers in completing their first test trip successfully. • Documentation and Record-Keeping: o Maintain accurate records of driver registrations and training completion. o Ensure all required documentation and compliance records are up-to-date and organized. o Archive all documents in a soft copy and uploaded to the shared folder on daily bases. • Training and Support: o Conduct training programs for new drivers, both online and in-person. o Simulate how to use the taxi application effectively, including app navigation, payment methods, etc. o Demonstrate the company policies, safety procedures, guidelines, and customer service best practices. o Provide support and assistance for any onboarding or training-related queries or issues. o Address Driver concerns promptly and professionally. o Keep in touch and follow up with inactive drivers to support and motivate them. • Feedback and Improvement: o Gather feedback from drivers, and other stakeholders to identify areas for improvement in the onboarding and training processes. o Collaborate with the development teams to enhance the driver experience based on drivers’ feedback. • Compliance and Regulations: o Stay up-to-date with local regulations related to transportation services. o Ensure all onboarding and training processes adhere to regulatory requirements. Qualifications: • Bachelor's degree in a relevant field (e.g., Business, Education, Costumer Care, or Human Resources) or equivalent work experience. • Proven experience in onboarding, training, or education roles, preferably in the technology or transportation industry. • Excellent communication and interpersonal skills. • Ability to adapt to a fast-paced and dynamic work environment. • Knowledge of relevant local transportation regulations. • Proficiency in using training and onboarding software and tools. send your cv to [email protected] or through whatsapp to 07500220077 please mention Registration when sending your cv.
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