Erbil · Kurdistan Region
Jan 11, 2026
Provide customer service to corporate and individual clients, manage appointments and records, coordinate with companies for services, and maintain confidentiality of medical records. Require fluency in Kurdish, Arabic, and English, and strong organizational and communication skills.
Job Title: Insurance & Corporate Clients Officer Reports to: Business Development Manger Location: 60 Meter Road, Mamostayan Qr., Erbil, Kurdistan Region, Iraq Responsibilities, Duties, and Accountabilities: - Communicate, greet, and assist corporate clients, patients, visitors, vendors, and internal stakeholders professionally across channels. - Register and pre-register patients, accurately verify and update patient, physician, insurance, and billing information records. - Coordinate with corporate contact persons to obtain prior approvals for all requested services from companies. - Schedule, confirm, reschedule, or cancel appointments and proactively manage delays to maintain service quality standards. - Notify appropriate teams of patient arrivals and coordinate departments for timely, effective service delivery outcomes. - Collect, record, and reconcile co-payments, service fees, and related financial documentation accurately per approved procedures. - Respond professionally to inquiries, concerns, and minor complaints, escalating issues when necessary to higher management. - Ensure authorization, confidentiality, and secure handling of all medical records and corporate documentation without breaches. - Maintain accurate records, logs, reports, and clerical documentation, submitting updates to management as required timely. - Support departmental operations, client engagement, promotions, workflow improvements, and other assigned duties by leadership directives. Required Knowledge, Skills and Attributes: Education BSc degree in a medical related field of study Experience 0-1 years employment in relevant fields Language Fluency in written and oral Kurdish, Arabic and English Work Hours 36 hours per week, 6 days a week according to scheduled shift Required Knowledge, Skills and Attributes: Unique requirements of the job 1. Self-motivated, pro-active in dealing with issues, logical thinker with eye for details and willingness to learn. 2. Numerate and IT literate with excellent working knowledge of MS office tools. 3. Highly organized and a strong planner 4. Able to work and pressure and handle several tasks at the same time and able to meet goals. 5. Excellent communication skills and emotional intelligence for a devoted and empathetic caring of patients #All_Kurdistan_Jobs
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