Elryan.com · Erbil · Full-time
Feb 10, 2025
Provide customer support by answering inquiries and resolving issues across multiple communication channels. Must have excellent command of Kurdish, Arabic, and English, and proficiency in computer applications.
Elryan.com is hiring ! We are looking for Customer Service Representatives to join our team in Erbil. Working Schedule: 6 Days/ Week, 8 Hours/Day (Shift Based) Work Model: On-site and Remote No. of Positions: 3 Summary: To support and assist customers by answering their questions and concerns. Process orders and follow up on issues across several communication channels. This role requires a patient, empathetic and natural problem-solver who actively listens and ensures top-level customer service. Responsibilities: • Manage incoming calls and utilize internal systems to handle high call volumes. • Professionally handle customer complaints and provide appropriate solutions and alternatives within the set time limits, and follow up to ensure timely resolution. • Respond promptly to customer inquiries via a wide variety of communication channels, including phone, email and/or social media. • Provide accurate, valid and complete information by using the right methods and tools. • Follow communication procedures, guidelines and policies to ensure efficiency and high standards of customer satisfaction. Requirements: • Bachelor’s degree or Diploma. • Excellent command of Kurdish, Arabic and English (Spoken and Written). • Excellent communication and interpersonal skills. • Proficiency in computer applications. • Ability to multitask, prioritize and manage time effectively. • Customer orientation and ability to adapt/respond to different types of characters. • Ability to work on a shift basis. • Ability to handle work pressure in a fast-paced environment. • Positive working attitude with the ability to work collaboratively in a team. Kindly send your CVs to: [email protected] * Please mention ( CSR - EL / 001-2-25 ) in the Subject line of your email. * Deadline: 17/02/2025 * Fresh graduates are strongly encouraged to apply! #All_Kurdistan_Jobs
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