Lafarge · Sulaymaniyah
Jun 24, 2022
Providing first-level technical support, troubleshooting hardware and software issues, and maintaining documentation.
هەلی کار بۆ کارمەندی کارامەی IT لە لافارجەوە ـ سلێمانی The IT Help Desk provides first level technical support through telephone and email. You will be the first point of contact for the end users for all hardware and software related issues of both proprietary and standard applications such as Microsoft Office, VPN, device management..... Main Responsibility Installing and configuring computer hardware, software, systems, networks, printers, Mobile phones , scanners and other tech products Assist in staging desktops and laptops and installing corporate required software. Replace toner in printers, clear printers of paper jams Document tickets and troubleshooting steps for escalation. Create and maintain documentation Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Repairing and replacing equipment as necessary Perform remote troubleshooting through diagnostic techniques Walk the user through the problem-solving process Direct unresolved issues to the next level of support personnel diagnose and resolve technical hardware and software issues Job Requirement Bachler degree in Information Technology or equivalent Requires at least 1 year of experience in the field or in a related area A+ Certification Required Windows OS knowledge (Windows 7, Windows 8.x and Windows 10) Excellent communication skills and team interaction Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines https://www.linkedin.com/jobs/view/3134841925
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Technical / Hard Skills
Soft Skills
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