Tauros Arm · Sulaymaniyah · Full-time
Sep 2, 2024
Seeking a motivated Junior Application Support Engineer to join the ICT team at Tauros Arm in Sulaymaniyah. Responsible for application support, configuration, and user training. The role offers career development in IT services.
𝐉𝐨𝐛 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭: 𝐉𝐮𝐧𝐢𝐨𝐫 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐂𝐨𝐦𝐩𝐚𝐧𝐲: 𝐓𝐚𝐮𝐫𝐮𝐬 𝐀𝐫𝐦 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭: 𝐈𝐂𝐓 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐒𝐮𝐥𝐚𝐲𝐦𝐚𝐧𝐢𝐲𝐚𝐡 𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐓𝐢𝐦𝐞 Job Summary: We are seeking a motivated and talented Junior Application Support Engineer to join our ICT team. The successful candidate will be responsible for providing support, configuration, and rollout of various applications within our organization. This role offers an excellent opportunity for individuals looking to build and advance their careers in application support and IT services. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: - Provide effective solutions to technical problems related to applications and offer support to end-users. - Collaborate with IT Managers and User Managers to analyze, document, and execute application change requests. - Configure applications in accordance with existing and new requirements, adhering to departmental processes and procedures. - Assist in developing and implementing internal systems management processes and best practices. - Conduct standard and customized on-site training sessions and develop tailored training materials. - Support the team in performing overall system administration of various applications. - Manage user document revisions through the approval process and maintain updates in the document management system. - Participate in improvement initiatives, including User Group Meetings and related activities. - Address user inquiries regarding system functionality and usage. - Process user addition, change, and deletion requests promptly and accurately. - Incorporate lessons learned from support vendors into user documentation. - Provide ad hoc data requests as needed. - Undertake additional related tasks as required to support departmental objectives. 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Education: - Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. Professional Experience: - 0-1 years of experience working with applications such as ERP, CMMS software, or other related applications. - Experience with software change control in regulated environments. - Familiarity with documentation and validation processes. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to [email protected] Please include "Junior Application Support Engineer Application" in the subject line.
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