Yana Banking Services · Erbil
Jul 5, 2021
Hiring a customer support representative with a bachelor's in Business Administration, 1-2 years experience, fluent in Kurdish, English, and Arabic. Responsible for handling inbound/outbound calls and customer queries.
JOB ANNOUNCEMENT Yana Banking Services Job title: Customer Support Department: Operation Department Location: Erbil Job Description: Managing large amounts of inbound and outbound calls in a timely manner Respond to requests for assistance in person, via phone, chat or email Identifying customers’ needs, clarify information, research every issue and providing solutions Research questions using available information resources Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Prepare activity reports log all help desk interactions Follow standard help desk procedures Job Requirements and Qualifications; Education: Bachelor’s degree in Business Administration or any related field of study. Experience: 1-2 years of experience in Customer Support/related area. Languages: Kurdish, English, Arabic Number of working days: 5 Days Please send the CV via the below stated Email mentioning the job title in the Subject [email protected] #All_Kurdistan_Jobs
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Technical / Hard Skills
Soft Skills
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