Sulaymaniyah
Mar 7, 2024
Hiring a Service Supervisor for the After-Sales department in Sulaymaniyah, responsible for leading the team, managing customer service, operations, and reporting.
We are hiring a Service Supervisor! Department: After-Sales Location: Sulaymaniyah Reports To: National After-Sales Manager Key Responsibilities: 1. Team Leadership & Development: - Lead, coach, and develop the after-sales service team. - Conduct regular performance reviews and provide constructive feedback. - Coordinate training sessions to enhance the technical and soft skills of the team. 2. Customer Service Excellence: - Address and resolve complex customer queries or complaints. - Implement strategies to enhance the overall customer service experience. - Monitor customer feedback and recommend improvements based on insights. 3. Operational Management: - Manage service appointment scheduling to ensure optimal resource allocation. - Oversee parts and inventory management to ensure availability and minimize downtime. - Ensure adherence to safety protocols and standards. 4. Process Enhancement: - Continuously evaluate service processes and identify areas for optimization. - Implement best practices to streamline operations and improve service efficiency. - Collaborate with cross-functional teams to ensure alignment of service processes with organizational goals. 5. Reporting & Analysis: - Generate regular reports on service performance metrics, team productivity, and customer feedback. - Analyze data to identify trends, challenges, and opportunities for improvement. - Present findings and recommendations to senior management. Qualifications: - Bachelor’s degree in Automotive Engineering, Business Management, or related field. - Minimum of [5 years] of experience in after-sales service within the automotive sector. - Proven leadership abilities with experience in managing and developing teams. - Strong customer service orientation with a focus on delivering exceptional service. - Excellent analytical, problem-solving, and decision-making skills. - Proficient in MS Office and service management software. How to apply: Apply by sending your CV to [[email protected]](mailto:[email protected]) mentioning the vacancy title and location in the subject line. Nahj Al Iraq is an equal opportunity employer and values diversity in its workforce. #All_Kurdistan_Jobs
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Technical / Hard Skills
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