SuliKim · Sulaymaniyah · Full-time
Feb 4, 2026
Responsible for handling customer and employee inquiries via multiple communication channels, documenting requests, forwarding to relevant departments, and preparing service reports. Requires strong communication skills and fluency in Kurdish, Arabic, and English.
Job Vacancy – Customer & Employee Service Center Officer (Call Center) Location: Sulaymaniyah (Near Darwaza City) Head Office: Sulaymaniyah Employment Type: Full-Time Working Days: Saturday to Thursday Working Hours: 8 Hours Per Day Gender Requirement: Female Number of Positions: 1 Key Responsibilities: • Receive and respond to customer and employee inquiries through phone calls, WhatsApp, social media, and email. • Record and document all requests and inquiries in an organized and professional manner. • Forward requests, complaints, and issues to the relevant departments. • Follow up on requests until they are properly resolved. • Prepare daily and monthly service reports. • Maintain professional communication standards and corporate service etiquette. ✔️Requirements & Qualifications: • Diploma or Bachelor’s degree (preferably in Business Administration, HR, Languages, or related fields). • Strong communication and interpersonal skills. • Ability to work effectively within a team environment. • Proficiency in computer skills and Microsoft Office programs. • Fluency in Kurdish, Arabic, and English (Speaking and Writing) is Mandatory for Call Center Communication. • Strong problem-solving skills and ability to work under pressure. Preferred Qualifications: • Previous experience in customer service or call center roles. • Strong organizational and time management skills. • Professional, calm, and service-oriented personality. Salary: The salary will be determined during the interview based on qualifications, experience, and competency level. Salary Range: 800,000 – 1,250,000 IQD How to Apply: Interested candidates are requested to submit their CV along with contact details to: [email protected]
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Technical / Hard Skills
Soft Skills
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