Iraq E-Gate · Erbil · Full-time
Mar 19, 2026
Hiring a Call Center Officer to handle inbound calls, customer emails, complaints, and service inquiries at Iraq E-Gate in Irbil, full-time employment.
We are #Hiring Iraq E-Gate for Financial Services (SWITCH) is inviting you to join its team. Position: Officer-Call Center Agent (Front Office) Work location: Iraq-Irbil Workdays: 5 Work time: Full Time I. Main Responsibilities and Duties • Answer incoming calls and respond to customers’ emails. • Management and resolving customer complaints. • Identify and escalate issues to supervisors. • Provide product and service information to customers. • Research required information using available resources. • Research, identify, and resolve customer complaints using applicable software. • Process orders, forms, and applications. • Route calls to appropriate resources. • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Follow up customer calls where necessary. • Complete call logs and reports II. Education and Training/ Experience • Bachelor's degree in Administration or equivalent. • 1 year’s experience in customer care or any related field. III. Skills and Competencies • Communication Skills • Customer Service Orientation • Technical & System Skills • Problem-Solving & Decision-Making • Time Management & Multitasking • Professionalism & Work Ethic • Teamwork & Collaboration • Stress Tolerance & Emotional Resilience • Adaptability & Willingness to Learn • Compliance & Confidentiality Please send your resume via email and put the following in the email Subject: “Officer-Call Center Agent (Front Office)” to: [email protected] #SWITCH #All_Kurdistan_Jobs
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